File a Ticket
From Habari Project
Please note: You will need to create an account on Trac if you do not already have one in order to file new bugs or add information to existing ones..
There may be occasions when you encounter a bug in Habari, or you want to request a new feature. The best way to report these issues is to file a ticket in our Trac system. The first thing you should do, is look at the open tickets and see if anyone has filed a ticket with a similar bug or enhancement request. If so, feel free to provide any additional information on the existing ticket.
For issues with third-party themes and plugins, you can use the Habari Extras Trac system. We will attempt to get information to the correct designers for their follow-up.
In order to file a new ticket, log in, then click the New Ticket link in the main menu to file a new issue.
On the "New Ticket" screen you will see a number of items to fill out. Remember, the more detail you are able to provide, the easier it will be to resolve your ticket.
Contents |
New Ticket Form
Short Summary
In this field you should sum up the problem in a few words.
Type
Options for this field are: Defect: Something that you expect that Habari should do, but it does not. Enhancement: Something that you would like to see a future version of Habari do Task:
Full Description
Here, in the case of a defect, you should describe
- what you were attempting to do
- what you expected to happen
- what did happen
- any other information that will help others identify the cause of the problem and the solution to the problem
In the case of an "enhancement", please describe, in as much detail as you're able, what you would like to see your feature do.
Ticket Properties
Priority
- Blocker: The next release cannot ship without this being corrected. This priority level should only be applied when community consensus has been reached. (Example: a major security flaw)
- Critical: The functioning of Habari is significantly impacted by this bug (Example: Comments are not saved to the Database)
- Major: This bug should be addressed as soon as posible, but Habari is functional. (Example: Comments are displayed out of order)
- Minor: This bug should be addressed but, is not pressing (Example: Comments display sever time rather than local time)
- Trivial: This bug is merely an annoyance (Example: minor typos in the Admin text)
Component
Component refers to the aspect of Habari where the bug occurs. Options are:
- Documentation: For errors in the documentation, or simply find that a useful piece of information is missing.
- Habari Core Software: For errors is something in the Habari code itself.
- Habari Project Site: For errors on the HabariProject.org site, including the wiki and trac
- Plugins: For problems with Habari system plugins.
- Themes: For problems with Habari default themes.
Keywords
enter any relevant items that would make searching for this bug simpler.
Milestone
When should this bug be addressed? If it needs to be addressed in the next release, use the lowest number. If it can wait, use the next number. If it is a feature we should have before declaring Habari ready for public use, but no specific time frame is desired, set it for 1.0. If the desired feature is a long-term goal, choose 2.0. If you are unsure, you may leave this blank.
Version
This is the version of Habari that you are using when you encounter the problem described in the ticket.
Assign To
Please leave this blank when filing a new ticket.
CC
You may enter your username if you wish to be notified of actions taken on your ticket.
Submitting
We recommend you preview your ticket and make any corrections needed before selecting "submit"
